The CHEC tool has evolved over time to interact with, and handle data from, many different external sources. Unfortunately, the requested data isn’t always received or sent fast enough to match the parameters set by web browsers. As infrastructure issues arose it became clear that users were being given very little help when an error did occur.
Working with the Product Servicing Team a set of helpful steps were created, these steps clarified what needed to be provided when reporting an error. That text would later be updated based on observed user behavior patterns to improve the quality of information they sent in with their reports.
A set of helpful steps were created by engaging the Product Servicing Team, these steps clarified what needed to be provided when reporting an error. That text would later be updated based on observed user behavior patterns to improve the quality of information they sent in with their report.